Privacy Policy

1. Introduction

At Al-Hayat Group, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.

We understand the sensitive nature of healthcare information and are committed to maintaining the highest standards of privacy and confidentiality.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Date of birth and age
• Address and contact information
• Emergency contact details

2.2 Medical Information

For healthcare services, we collect:

• Medical history and current health conditions
• Symptoms and treatment information
• Medication and allergy information
• Treatment progress and outcomes

2.3 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Healthcare Services

• Providing physiotherapy, psychology, and pharmacy services
• Scheduling and managing appointments
• Maintaining medical records and treatment history
• Communicating about your care and treatment

3.2 Website and Communication

• Responding to inquiries and providing customer support
• Sending appointment reminders and health information
• Improving our website and services
• Ensuring website security and preventing fraud

3.3 Legal and Regulatory

• Complying with healthcare regulations and laws
• Maintaining records as required by law
• Protecting our legal rights and interests

4. Information Sharing and Disclosure

4.1 Healthcare Team

We may share your information with members of your healthcare team, including physiotherapists, psychologists, and other healthcare professionals involved in your care.

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal proceedings
• Public health reporting requirements
• Emergency situations to protect health and safety

4.3 Third-Party Services

We may use trusted third-party service providers for appointment scheduling, payment processing, and website analytics. These providers are bound by confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• Encryption of sensitive data in transit and at rest
• Secure servers and regular security updates
• Access controls and staff training
• Regular security audits and assessments

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content.

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Please see our Cookie Policy for more detailed information.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information
• Objection: Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal and medical information for as long as necessary to provide healthcare services and comply with legal requirements. Medical records are typically retained for a minimum period as required by healthcare regulations.

When information is no longer needed, it is securely deleted or anonymized in accordance with our data retention policies.

9. International Data Transfers

Your information is primarily processed and stored within Pakistan. If we need to transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy.

10. Children's Privacy

Our services may be used by minors under parental supervision. We do not knowingly collect personal information from children under 13 without parental consent. Parents and guardians have the right to review and request deletion of their child's information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: