Frequently Asked Questions

Al-Hayat Group offers comprehensive healthcare services including physiotherapy, psychology/mental health services, and pharmacy distribution. We serve patients across Punjab, Pakistan with both in-person and consultation services.

Our operating hours vary by service:

• Physiotherapy: Monday-Saturday, 8:00 AM - 8:00 PM
• Psychology: Monday-Friday, 9:00 AM - 6:00 PM
• Pharmacy: 24/7 distribution services
• Emergency consultations: Available on request

You can book an appointment through multiple channels:

• Online booking form on our website
• Phone call to our appointment line
• WhatsApp messaging
• Walk-in appointments (subject to availability)

We recommend booking in advance to ensure your preferred time slot.

Yes, you can cancel or reschedule your appointment up to 24 hours in advance without any charges. For cancellations within 24 hours, a cancellation fee may apply. Please contact us as soon as possible to make changes to your appointment.

We treat a wide range of conditions including:

• Back and neck pain
• Joint pain and arthritis
• Sports injuries
• Post-surgical rehabilitation
• Stroke recovery
• Balance and mobility issues
• Chronic pain management

While a doctor's referral is not always required, it's recommended for insurance coverage and to ensure comprehensive care. Our physiotherapists can also provide direct access treatment for many conditions. We'll work with your healthcare team to provide the best care possible.

Our psychology services include:

• Individual counseling and therapy
• Cognitive Behavioral Therapy (CBT)
• Anxiety and depression treatment
• Stress management
• Relationship counseling
• Trauma therapy
• Mental health assessments

Absolutely. We maintain strict confidentiality in accordance with healthcare privacy laws and professional ethics. Your personal information and treatment details are only shared with your consent or as required by law in specific circumstances (such as imminent danger to self or others).

Yes, we offer medicine delivery services across Punjab. Our pharmacy distribution network ensures timely delivery of medications to healthcare facilities, pharmacies, and patients. Contact us for delivery schedules and coverage areas.

We work with various insurance providers and healthcare plans. Please contact us with your insurance information to verify coverage and benefits. We also offer competitive cash prices for uninsured patients.

Yes, we offer home visit services for patients who cannot travel to our facilities. This includes physiotherapy sessions, mental health consultations, and medication delivery. Additional charges may apply for home visits depending on location and service type.

We accept various payment methods for your convenience:

• Cash payments
• Bank transfers
• Credit and debit cards
• Mobile payment apps
• Insurance direct billing (where applicable)